NFCConnect

Returns & Exchanges

Damaged or faulty items

If your item arrives damaged or the NFC chip does not work, contact us on WhatsApp with your order number and a photo or short video, and we will arrange a replacement or a fix.

Return window

[TO BE CONFIRMED] Please tell us how many days after delivery a customer may request a return or exchange, and this section will be completed.

Personalised items

[TO BE CONFIRMED] Please confirm whether items already programmed with a customer's personal link can be returned, and under which conditions.

Refunds

[TO BE CONFIRMED] Please confirm the refund method and timing (for example Whish Money transfer, cash, or store credit).